he Smoky Mountains reviews Google review summary 1 3.1 462 reviews Google reviews Most helpful TinaAle Vazquez TinaAle Vazquez in the last week "STAY AWAY" this company almost ruined our vacation. We stayed at "PINE CONE HAVEN" When we were checking in there were 2 guests complaining, our room was not ready until 5:30 and they never called us.
Once inside the cabin A/C would not work, cabin was 83 degrees unt 10:00'pm. We got 2 portable A/C's and cabin never got cool enough. Cabin was falsely advertised as sleeps 6 with1 king bed and 2 queen sleepers and there was only 1 king and 1 sofa bed. Had to go to Wal-Mart and buy an air matress.
It also was advertised as 3 TV 's and only one was working. All three toilets were leaking. Only 2 showers not 3 as advertised. No landline working neither.
No Wi-Fi. Also advertised as 1 swing and 4 rocking chairs and there was nothing there. No sheets for the queen sleeper and only 2 towels. When we were checking out the guest in front of us was complaining and 2 more arrived with complaints.
The cabin was beautiful and so was the view but we will never stay at one of "Cabins of the smoky mountains" again, their manager Alex was extremely rude, confrontational and took the complaint personal, she does no know how to deal with the public, no customer service skills whatsoever thank God for Benn very apologetic, helpful and courteous young man. Oh and now after the complaints they corrected the website to sleeps 4.
Review about: Cabins Of The Smoky Mountains Cabin Rental.
Reason of review: Not as described.
Preferred solution: Full refund.