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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
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Quality of Accommodation
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The cabin was not fully cleaned, hot tub was dirty upon arrival, linen and sheets were dirty and smell old and used. Nothing smelled fresh not even the cabin itself.

I should have listen and took heed to the google reviews prior to booking with this company. The washer and dryer wasn't in its best condition it literally took a day for clothes to dry. There was a problem with one of the bath tubs not draining properly. We did call for maintenance (awesome guy) he fixed most of the issues and showed up promptly.

I was very upset that we were charged and the guest before us a hot tub cleaning fee and a unit cleaning fee when the place wasn't even clean upon arrival. I'm disgusted. I would never visit this place again.

What a way to ruin my birthday trip. Thanks Stay: Jan 2018

Product or Service Mentioned: Cabins Of The Smoky Mountains Cabin Rental.

Reason of review: Bad quality.

Monetary Loss: $850.

Preferred solution: Full refund.

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We also had this situation with these folk. Dont stay here


Had sinilar experience. Really not a safe place at all

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