14 of us stayed at the Parkview Mansion cabin In Gatlinburg. The stay was actually nice but upon coming back from our trip we were charged $1,775 for "damage fees" on items that we never broken.
$115 for a broken toilet seat. $250 for a broken Futon (which was never used at all), $150 for a "hose connector" (whatever that is), $320 for a damaged hot tub cover, $450 for a broken bed frame, $320 for extra cleaning on the cabin and hot tub, and $240 for cleaning the pool table which they originally claimed we broke as well but then said it was dirty. When we arrived at the cabin it was already dirty but there was no felt brush to clean the pool table. How is that our fault?
Every time we called to speak with someone they would tell us there's nothing they can do or that they're too busy to speak to one of us. We are turning them into the BBB and FTC. We are also seeking legal action as well.
I highly recommend that you DO NOT stay at this resort or any of their sister resorts. Hopefully we get this issue resolved.
Product or Service Mentioned: Cabins Of The Smoky Mountains Cabin Rental.
Reason of review: Problems with payment.