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2.3
Updated by user Sep 04, 2018

Partial refund given.

Updated by user Sep 04, 2018

Their office reached out to me and refunded a partial amount to me. I agreed to give them 3 stars-or I wouldn't get restitution. A little black mail there.

Original review posted by user Aug 05, 2018

OMG Where do I start? The fact that I did not realize we had to check in at one place, and the room was in an entirely different place was just the beginning. We got lost looking for the location of the room. They gave us turn by turn instructions, but there was no lighting on the roads!! So we put in GPS and it still took us 30 minutes to find it. When we finally found the bldg, it took awhile as the numbers on the bldgs did not have lighting; also there wasn't an elevator. So we made 2 trips up and down for our stuff. We are almost at senior status If I'd known that I would't have booked the room. Before unloading the car we came up to see the room. When we left to unload the car I couldn't lock the door. I called the customer service number, which I might add takes forever to get thru to a person. They said they would put in a maintenance request which would take 2-4 hours. So the guy shows up an hour or so later. Used a power drill on the door and it worked. ???? I said, show me. Well I guess we don't travel enough as I've never had to press a button to leave the room. There was a button with a padlock on it that you press as you pulled the door closed. Of course there was NO lighting in the hall outside the room. There weren't any vents in the halls either. Hence NO heat no air condition in the hallway. It was hot the whole time we were there. Hallway smelled because there was no circulation. The hits just kept on getting better and better.

Upon entering the room and putting our things down I started really looking at the rooms.........OMG

bathroom baseboards were filthy; it looked like a ten year old painted it; there was mold on the shower walls at the seams; hair in the tub; towels felt like they were washed in lye soap and air dried. The kitchen was adequate, there wasn't any coffee/sugar/cream provided, that was a first; there was filth at baseboard level. No toiletries in the bathroom. No hair dryer either, which was suppose to be provided. Moving on to the rest of the rooms....

furnishings looked like they all came from the flea market; carpet was dirty; filth on the drawers under the bed; sheet was so yellowed; small ledge above mattress was dirty; there was a white dust on the floor by the bed, the arm of the chair and the coffee table; and what looked like dog hairs on the coffee table. Very dirty-not just that, more like unclean, you know?

We had no wi-fi the entire stay. Another criteria of ours.

I WOULD NEVER STAY AT ANY OF THE HOTELS, CABINS CONDOS WHATEVER THE CORP COMPANY OWNS. NOR WOULD I RECOMMEND TO ANYONE!!

After reading so many of the reviews I feel like it is our responsibility to hold them accountable for all the ruined vacations they have caused. And to make sure other unsuspecting vacationers know what to really expect.

Who wants to join me?

Reason of review: Bad quality.

Cabins Of The Smoky Mountains Cons: Everything else.

Location: 653 Hidden Valley Rd, Gatlinburg, TN 37738, USA

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Guest

We stayed at a cabin in Branson, mo. Shared, i could hear everything going on so i called bluegreen and told them we were leaving.

They said give them 30 min. I did! They gave us our own cabin, not shared. Every time I call bluegreen with a problem, they fix it.

We love our vacations.

Been with them now several years. We are platinum, take vacations during the year and 1 a year with entire family.

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